Refund and Returns Policy

Return Process

1. Hardware

• Hardware includes Equipment, boxes, accessories, and gifts.
• The warranty period is according to the manufacturer.
• Returns due to manufacturer defects are accepted within 5 days from the delivery date.

PRODUCT CONDITIONS ARE WARRANTY:

• Products must be within the warranty period.
• Damage must be due to a manufacturing defect.
• Warranty and sealing labels must remain unaltered, with no evidence of tampering or tearing; items should be returned in their original state.
• Products must be free from physical damage, modifications, or signs of mishandling.
• The serial number on the product must correspond with the one provided on the warranty card.
• Customers are required to reach out to our service support team for an initial assessment and verification of the fault and product condition before sending the item back to our warehouse for warranty service.

ELIGIBLE HARDWARE RETURNS: 

The main unit must be in an as-new condition, free from scratches, stickers, or any other markings.

• Packaging must be in original shape, without any damages such as dents, tears, or defacement, and with matching serial numbers to the device.
• All accompanying accessories and gifts must be complete, undamaged, and unaltered.
• In cases where the product does not power on or the problem is indeterminable, it must be sent to our Warranty Centre for a thorough evaluation before any decisions on exchanges or returns are made.
• Any missing accessories must be reported, which may result in a fee (up to 10% of the invoice value).
• Defects covered by manufacturer error include but are not limited to, power issues, motherboard malfunctions, hard drives, screen defects, and internal component failures (e.g., screen banding, connectivity issues, loss of touch functionality).

REPAIR POLICY:

•  For hardware issues, our skilled technicians are on hand to assist, provided that assistance may be conditional upon a concurrent purchase of software (hardware must be compatible with the same software) Customers experiencing hardware problems should contact our support team for technical assistance and may be offered a bundled software solution as part of the resolution process.

RETURN POLICY:

• Before returning any hardware item, customers must obtain warranty verification from our technical support team, affirming the item’s eligibility for warranty service.
• Customers are accountable for all shipping charges and 25% of the product price as restocking fees incurred when sending products back to the Techroute66 warehouse for inspection.

• Upon receipt and examination of the hardware, Techroute66 will determine the validity of the product’s condition and take appropriate action in line with the warranty terms.

REFUND POLICY:

• Customers have a 14-days period from receipt to report issues. Communication for hardware problems must be initiated through email. 
• Upon receipt of the return, we will execute the refund within 3 to 5 business days.
• From 15 to 30 days post-receipt, items are only eligible for an exchange, provided they are still sealed.
• Please note that the warranty term does not extend with a 1:1 product exchange.

CANCELLATION TERMS:

• For items already dispatched, please note that the cost of shipping and any applicable taxes or charges and 25% of the item price as restocking fees cannot be refunded.
  
• In cases where the items have not yet left our facility, we will ensure a complete refund of all charges as reflected on the paid invoice.

2. Software

• Warranty will be according to the software purchased lifetime
• Software includes Windows, drivers, software packages, and individual software.
• In case of warranty or replacement of a new product, the warranty period of the product remains unchanged.

PRODUCT CONDITIONS ARE WARRANTY:

• The software loading service must be within its warranty period.(periods set)
• Issues should not arise from incompatibilities with other software the customer has installed.
• Customers are advised against the following actions without proper guidance
• Avoid arbitrary updates or reinstallation of the operating system.
• Refrain from disassembling or swapping out the original hard drive while the software is in use.
• The software should not be used to connect to more devices than it was originally intended for.
• Avoid software version upgrades.
• Before seeking warranty service, customers are required to contact the service support team for an assessment to ensure that the software issue is not a result of the mentioned actions or any other external factors.

REPAIR POLICY:

• The product has a warranty confirmation from the technical support.
• You need to contact customer service for a software problem and how can we help you.
• It is the customer’s responsibility to assist the technician during remote software troubleshooting.

Time to fix software and repair within 1-10 business days according to the complexity of the error.

REFUND POLICY:

• Customers must reach out for assessment if an issue arises. If the customer refuses the support services he will not be eligible for a refund. Refunds are processed only when the software has not been installed or activated. Non-returnable items include Software, Licenses, Subscriptions, Key Codes, Activation Codes, Customized Computers, Workshop Bundles, and any custom-ordered or personalized products.
• Refund request will be approved and processed by the relevant team within 1-2 business days and it will be reflected in your bank account from 5 to 10 business days according to the bank policy.

Need help?

Contact us for questions related to refunds and returns.