Refund and Returns Policy

At Techroute66, we value your satisfaction. If you’re not completely happy with your purchase, we’re here to help. Please read our Refund and Returns Policy below:

Return Process

1. Company Role Clarification:

Techroute66 is a software and hardware supplier. We do not provide vehicle diagnostic and repair services or our guidance on how to use the software. Our role is strictly to deliver software and hardware as per the specifications outlined.
Customers are fully responsible for ensuring proper installation, compatibility, and correct usage.

2. Hardware Policy:
Hardware includes Equipment, boxes, accessories, and gifts.
The warranty period is according to the manufacturer.
Returns due to manufacturer defects are accepted within 5 days from the delivery date.

Product Conditions Are Warranty:

Customers must ensure that products are within the warranty period.
Customers must report damage caused by a manufacturing defect.
Customers should keep warranty and sealing labels unaltered, without any signs of tampering or tearing. They must return items in their original condition.
Customers must ensure that products are free from physical damage, modifications, or signs of mishandling.
Customers should verify that the serial number on the product matches the one provided on the warranty card.
Customers are required to reach out to our service support team for an initial assessment and verification of the fault and product condition before sending the item back to our warehouse for warranty service.

Eligible Hardware Returns:

The main unit must be in an as-new condition, free from scratches, stickers, or any other markings.

Packaging must be in its original shape, without any damages such as dents, tears, or defacement, and must have matching serial numbers to the device.
You must ensure that all accompanying accessories and gifts are complete, undamaged, and unaltered.
If the product does not power on or the problem is indeterminable, please send it to our Warranty Centre for a thorough evaluation before we make any decisions regarding exchanges or returns.
Remember to report any missing accessories, as this may result in a fee (up to 10% of the invoice value).
Defects covered by manufacturer error include, but are not limited to, power issues, motherboard malfunctions, hard drive problems, screen defects, and internal component failures (such as screen banding, connectivity issues, or loss of touch functionality).

Repair Policy:

Our skilled technicians are available to assist with hardware issues. Customers experiencing hardware problems should contact our support team for technical assistance. As part of the resolution process, they may also be offered a bundled software solution, provided that the hardware is compatible with the same software.

Return Policy:

Customers must obtain warranty verification from our technical support team to affirm the item’s eligibility for warranty service before returning any hardware item.
Customers are responsible for all shipping charges and a 25% restocking fee based on the product price when they send products back to the Techroute66 warehouse for inspection.

Upon receiving and examining the hardware, Techroute66 will assess the validity of the product’s condition and take appropriate action in accordance with the warranty terms.

Refund Policy:

Customers have a 14-days period from receipt to report issues. Communication for hardware problems must be initiated through email.
Upon receipt of the return, we will execute the refund within 3 to 5 business days.
From 15 to 30 days post-receipt, items are only eligible for an exchange, provided they are still sealed.
Please note that the warranty term does not extend with a 1:1 product exchange.

Cancellation Terms:

For items already dispatched, please note that the cost of shipping and any applicable taxes or charges and 25% of the item price as restocking fees cannot be refunded.
In cases where the items have not yet left our facility, we will ensure a complete refund of all charges as reflected on the paid invoice.

3. Software Policy

General Terms & Warranty:

Techroute66 is entitled to up to 3 business days for software installation.
If issues arise due to server updates or other factors, we are entitled to up to 10 business days to resolve them.
Software purchases are non-refundable once installed and activated.
Customers must ensure their computer and vehicle meet all compatibility requirements before purchasing.
Warranty does not cover issues by copying, transferring, installing the software on multiple computers, unauthorized updates, modifications, or version upgrades, reinstalling the operating system, using the software on a vehicle with a faulty or damaged Powertrain Control Module (PCM), incorrect OBS ports, or stolen parts that could interfere with software functionality.
The software should not be used to connect to more devices than it was originally intended for.
Before seeking warranty service, customers are required to contact the service support team for an assessment to ensure that the software issue is not a result of the mentioned actions or any other external factors.

Technical Support & Repairs:

Customers must cooperate with our support team during remote troubleshooting.
Support is available for one month after software installation.
Issue resolution can take 1-10 business days, depending on complexity.

Refund & Returns Policy:

Refunds are only allowed if the software has not been installed or activated.

If a refund is approved, a 5% payment processing fee will be deducted.
Non-returnable items include:
* Software, licenses, subscriptions, key codes, and activation codes.|
* Customized computers, workshop bundles, and any personalized products.
* If a customer refuses to cooperate with our support team, they forfeit their eligibility for a refund.

Additional Clarifications:

TechRoute66 is not responsible for any vehicle damage, performance issues, or errors caused by incorrect software use, incorrect hardware connections, or improper installations.
Customers must ensure they understand how to use the software and hardware before purchasing.
TechRoute66 does not guarantee compatibility beyond the specifications listed for each product.

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